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Emergency Contact Information for US Citizens
 


Very Important Notice

Please note that beginning Wednesday, March 27th, 2013, the Consular section will be closed to the public on the last Wednesday of each month.  Therefore, applications for visa and passport renewals, as well as immigrant visa comebacks, will not be accepted.  We apologize for any inconvenience this change may cause.

Emergency Contacts

U.S. Embassy, Yaoundé, Cameroon
Telephone: (237) 22220-1500
Facsimile: (237) 22220-1572

The mailing address of the U.S. Embassy is P.O. Box 817, Yaoundé, Cameroon

The U.S. Embassy in Yaoundé is located on Avenue Rosa Parks in the Mbankolo Quartier, adjacent to the Mount Febe Golf Club.

Embassy Branch Office, Douala, Cameroon
Telephone: (237) 23342-5331
Facsimile: (237) 23342-7790. 

The Embassy Branch Office in Douala is located on the corner of Rue Ivy and Rue French in the Ecobank Building in Bonanjo.
Embassy Branch Office FAQs sheet

Emergency Services

American Citizen Services hours are Monday through Thursday, 09:00 – 12:00 and 13:00 - 15:00, and Friday 09:00-11:00. Please note, that if a monetary transaction needs to be made, the cashier closes 30 minutes prior to the hours listed above.  After hours during the week and on weekends, a duty officer is available for emergencies only.

Arrests

When the Consular Section is advised that an American has been arrested, a consular officer visits the American as soon as possible, provides information regarding the local legal system and a list of attorneys, and offers other assistance such as contacting family or friends on the prisoner’s behalf, arranging to transfer private funds for delivery to American prisoners, and arranging dietary food supplements and/or medical care through a U.S. Government loan. Although consular officers can provide informative and supportive assistance, they cannot arrange for the release of an American from detention, nor serve as the prisoner’s legal representative, or intervene in the foreign judicial process.

Please contact the American Citizen Services section at YaoundeACS@state.gov to obtain a list of local attorneys. 

Financial Assistance

The Consular Section assists Americans overseas in financial trouble. When a destitute U.S. citizen turns to the Consular Section for help, the Section first attempts to locate private sources of funds, usually from family, friends, or business associates. After these private funds are identified, the Section helps in transmitting the funds to the individual through State Department facilities.

Medical Assistance

Consular officers facilitate handling the serious problem of Americans who become physically or mentally ill while traveling or living abroad. The officer assists in locating family members, guardians, and friends in the United States and advising them of the problem, identifying and transmitting private funds when necessary. When necessary the officer also assists in the return of the ill or injured individual to the United States via commercial air.

Please contact the American citizens Services section directly at YaoundeACS@state.gov to obtain a list of local doctors.

Death of American Citizens

When an American dies abroad, the consular officer notifies the next of kin or legal representative. The officer provides guidance on how to make arrangement for local burial or return of the body to the United States according to the preference of the next of kin. The State Department has no funds to assist in the return of ashes or remains of U.S. citizens who die abroad.

Welfare and Whereabouts

In welfare and whereabouts cases, the Consular Section tries to obtain all pertinent data available on the individuals, and based on the information available, attempts to locate the individuals, determine their welfare, pass on any urgent messages, and, consistent with the Privacy Act, report back the results of their search efforts.